SHOPPING RULES

 

These are the terms and conditions (“Terms”) for shopping on the Cutemoments online shop http://cutemoments.eu  (“Online Shop”). Please read them carefully before making a purchase, as they will govern our relationship with each other and will be legally binding on both parties after the purchase, just like any agreement of sale.

By making a purchase from the Online Shop, you signify your acceptance to these Terms.

  1. GENERAL TERMS
    • In accordance with these Terms, the seller – SIA Cutemoments, registration number: 40203465433, address: Salnas iela 20-32, Riga, LV-1010 (“Seller”, “We”) sells and the buyer – natural or legal person buys the offered products (“Buyer”, “You”).
    • For the purposes of these Terms, the Buyer is any natural person who has attained the age of 18 years, has the legal capacity to act and purchases products for his/her own personal needs, not related to the Buyer’s economic or professional activity. In this case, the Buyer shall be deemed to be a consumer (“Buyer-Consumer”).
    • If the Buyer is a legal person, it shall not be deemed to be a consumer and shall not be subject to the provisions of Section 5 of these Terms regarding the right of withdrawal.
  2. THE PROCESS OF PURCHASING PRODUCTS
    • The Customer shall purchase the products by selecting the desired product in the Online Shop and adding it to the shopping cart.
    • Once the product has been added to the basket, the Customer may make changes to the shopping basket by changing the selected products, the amount or deleting them from the shopping basket. In this section, the Buyer also has access to a summary of the planned shopping basket, which shows the total price and delivery costs of all selected items according to the delivery address specified by the Buyer.
    • The Buyer confirms his/her selection by clicking on the “Proceed to Checkout” button. The next section opens, where the name, surname, telephone number, e-mail address and delivery address of the recipient of the products must be entered, as well as the payment card details.
    • Once the Buyer has entered all the information required for the purchase, checked the order summary and confirmed acceptance of the Terms, the Buyer clicks on the “Place Order” button. At this point, the Purchase Agreement between the Seller and the Buyer is deemed to be concluded and becomes binding on both parties until the obligations have been fully fulfilled.
    • As confirmation of receipt of the order and conclusion of the Purchase agreement, the Seller shall send a confirmation e-mail to the e-mail address provided by the Buyer, which shall contain a summary of the order placed.
  3. PURCHASE PRICE AND PAYMENT PROCEDURE
    • The price of the products listed in the Online Shop is expressed in euro (EUR) and includes VAT. The price of the products in the Online Shop may differ from the price in physical stores.
    • In addition to the purchase price, the Buyer shall pay a delivery charge. This depends on the delivery address specified by the Buyer. The specific delivery charge is indicated in the order summary and the Buyer has the opportunity to review it before the order is completed.
    • The total order amount for the entire contents of the basket and the delivery charge shall be stated in the order summary before the order is completed. This total amount includes VAT.
    • The Seller may from time to time offer promotions, discount codes and other offers thereby reducing the price of the products or the delivery charge. Such offers shall only be valid for the period specified in respect of that offer and this information will be displayed on the product. The product is sold to the Customer at the price in force in the Online Shop at the time the order is placed.
    • The Buyer may pay for the Order by using the payment tools in the Online Shop or by paying an invoice issued by the Seller. If the Buyer wishes to pay for the order by paying the Seller’s invoice, the Buyer shall contact the Seller at cutemoments@cutemoments.eu before placing the order.
  4. DELIVERY OF THE PRODUCTS
    • The Seller shall deliver the products to the address specified by the Buyer and hand over the order to the delivery service provider within 2 working days after completion and payment of the order.
    • The time and cost of delivery shall depend on the delivery address specified by the Buyer. Approximate delivery times and costs can be found here.
    • Delivery is arranged through DPD courier service, and the order is deemed to have been received upon receipt of delivery confirmation from DPD.
    • The Buyer is obliged to provide accurate delivery details and to inform the Seller if the Buyer discovers an error in the delivery address or contact details of the Buyer. The Seller shall not be liable for any loss which the Buyer may incur if the Buyer has provided an incorrect delivery address or recipient details.
  5. RIGHT OF WITHDRAWAL

Notification of withdrawal

  • The Buyer-Consumer (see clause 1.2) who has purchased the products in Our Online Shop may withdraw from the products and the concluded Purchase agreement within 14 calendar days from the moment of receipt of the products.
  • The Buyer may exercise this right of withdrawal without specifying the reason for which he/she is withdrawing from the purchased products.
  • In order to withdraw from the products, the Buyer shall notify the Seller by completing the Withdrawal Form enclosed in the Annex and sending it to the following e-mail address: cutemoments@cutemoments.eu . The Buyer may also choose not to use the text of the form and notify the withdrawal from the products in a free form, but by sending a notice to the above address of the Seller and observing the deadline of 14 calendar days.
  • The Seller shall send the Buyer an acknowledgement of receipt of the cancellation without delay, but no later than within 1 working day.

Returning the products to the Seller

  • The Buyer is obliged to return the received products to the Seller no later than within 14 calendar days from the date of sending the notice of exercising the right of withdrawal to the Seller. The Buyer shall bear the costs of return postage.
  • The Seller shall refund the purchase price paid to the Buyer no later than 14 calendar days after receipt of the notice of withdrawal, provided that the products have been returned to the Seller and comply with the return conditions.
  • The Buyer shall be refunded using the same means of payment as the Buyer used to purchase the products, but the Buyer and the Seller may agree on a different method of refund.

Conditions for exercising the right of withdrawal

  • The right of withdrawal shall be valid subject to the following conditions:
    • the returned products are in their original packaging;
    • the products are not damaged and are not demonstrably used (this means that the products must look the same as when they were sold; the Buyer has the right to inspect the products but only in the manner and to the extent that would be possible if the Buyer inspected the products in a physical shop before purchase);
    • the returned products are in the same condition as when received by the Buyer.

6. THE CONSUMER’S RIGHTS IF THE PRODUCTS PURCHASED DO NOT COMPLY WITH THE TERMS OF THE AGREEMENT

  • The products shall be deemed to comply with the terms of the Purchase agreement concluded between the Seller and the Consumer if they:
    • correspond to the description, quantity and quality indicated in the Seller’s Online Shop.
    • are fit for the purpose stated by the Seller in the description of the products available in the Online Shop – an interactive conversation game for children and parents;
    • is delivered in the packaging and with all the accessories specified in the Online Shop (82 cards, UV flashlight, USB Type-C charger cable for charging the flashlight).
  • If the Buyer finds that the products purchased in the Online Shop do not comply with the conditions specified in clause 6.1. the Buyer shall have the right to report the non-compliance to the Seller within 2 (two) years from the date of receipt of the products.
  • Such application shall be submitted within 2 months from the date of the Consumer’s discovery of the non-conformity of the product.
  • Upon discovering the non-conformity of the products, the Consumer shall be entitled to demand that the Seller remedy the non-conformity or replace the products free of charge (including delivery costs) within a reasonable period of time. The Consumer is obliged to hand over the products to the Seller for rectification or replacement.
  • The Consumer is entitled to a price reduction or cancellation of the Purchase agreement and a refund if the Seller:
    • has failed to remedy the non-conformity of the products found by the Consumer within a reasonable time;
    • the Seller fails to deliver the products to remedy the non-conformity or to bear the costs thereof;
    • has refused to remedy the non-conformity;
    • has stated that it will not remedy the non-conformity or replace the products within a reasonable time or without substantial inconvenience, or this is apparent from the factual circumstances.
  • If the non-conformity found in the products is minor, the Consumer cannot claim a refund.

7. COMMUNICATION

The Buyer may contact the Seller using the following contact details:

email address: cutemoments@cutemoments.eu

postal address: Salnas iela 20-32 Riga, LV-1021

  1. APPLICABLE LAW AND DISPUTE RESOLUTION
    • These Terms and Conditions shall be governed by the laws and regulations of the Republic of Latvia.
    • All disputes between the Buyer and the Seller in connection with these Terms shall be settled by negotiation, but if the parties are unable to resolve them by negotiation within 15 days, they shall be settled in accordance with the procedure established by the laws of the Republic of Latvia.
    • The Buyer-Consumer may submit inquiries and/or complaints regarding the products purchased in the Online Shop to the Consumer Rights Protection Centre (Brīvības iela 55, Riga, Latvia, LV-1010, tel. +371 654 525 54, e-mail: pasts@ptac.gov.lv , ptac.gov.lv ).
  2. FINAL TERMS
    • The Seller may unilaterally amend and supplement these Terms. Amendments shall be published in the Online Shop. The Buyer shall be bound by the version of the Terms in force at the time the Buyer places an order in the Online Shop.
    • The Buyer’s personal data that the Buyer provides to the Seller during the purchase process shall be processed in accordance with the applicable legislation on the protection of personal data. For the principles of the Seller’s processing of personal data, please refer to the Privacy Policy.